Servicios para miembros: 1-844-243-5187 (para sordomudos, use el 711) Disponible de 8 a. m. a 7 p. m., de lunes a viernes | Ayuda con el idioma

Miami Children’s Health Plan

Florida’s Family Health Plan


Miami Children’s Health Plan ahora ofrece acceso a la atención médica para toda la familia.

Provider Alert


IMPORTANT INFORMATION REGARDING HURRICANE DORIAN


On August 28 2019, Governor Ron DeSantis declared a state of emergency in preparation for Hurricane Dorian. As such, Miami Children’s Health Plan (MCHP) would like to offer important information to our providers.

Provider Assistance

Providers needing assistance should call MCHP’s toll-free number at (844) 243-5187 to reach a Customer Service representative.

For Behavioral Health related issues, please contact Beacon Health Options at (888) 710-2313.

For non-emergency transportation needs, please contact One Call Transportation at (877) 340-9491.

Claims Payment and Authorizations

Providers are reminded to continue to provide critical and medically necessary services to all MCHP members. In those instances where a provider and/or enrollee could not comply with pre-authorization policy requirements because of storm-related impact, MCHP will not deny medically necessary services solely on the basis of not obtaining a prior authorization for participating or non-participating providers.

Submitting Claims

In the event the provider office loses immediate or extended internet connectivity following the storm and is not able to submit claims electronically, provider can submit paper claims directly to MCHP to the address below.
Miami Children’s Health Plan
PO BOX 211241
Eagan, MN 55121

Providers without a Florida Medicaid identification number who rendered services before, during, or after the storm.


All medically necessary services provided under a state of emergency are covered regardless of provider network participation status and/or service.

MCHP requires that non-participating providers follow appropriate credentialing procedures. If a provider is not registered with Florida Medicaid, the provider must cooperate with MCHP to complete the Agency’s provisional (temporary) enrollment application and obtain a Medicaid Identification Number. The process for provisional provider enrollment is located at http://www.mymedicaid-florida.com.

Member Communication About Hurricane Dorian


Your safety and health are very important to us. Miami Children’s Health Plan wants to make sure you can get your medication refills, find a doctor or hospital, and address any questions you may have before, during, or after Hurricane Dorian.

Medication Refills:

Your pharmacy can give you medication refills even if it is not time to refill during this time. This is to ensure that you have enough medication before, during, and after Hurricane Dorian.

Medical Care:

Our goal is to make sure your care is not interrupted by Hurricane Dorian wherever possible. As such, we will not deny medically necessary services solely on the basis of not obtaining a prior authorization.

Disaster Planning:

It is important that you have a disaster plan. For information about how to make a hurricane disaster plan or where you can get information about hurricane disaster relief organizations, please go to https://www.floridadisaster.org/

Evacuation Shelter:

Members should listen to local radio and television stations providing information on shelters that are open in their county. Please remember to bring personal items, food, bedding and other items that you may need. For shelter locations in your county, please select your link below.

Indian River County
http://www.irces.com/EM/Index.htm

Okeechobee County
http://www.co.okeechobee.fl.us/departments/emergency-management/okeechobee-county-shelters-300

St. Lucie County
https://www.stlucieco.gov/departments-services/a-z/public-safety

Martin County
https://www.martin.fl.us/hurricane#main-content

Palm Beach County
http://discover.pbcgov.org/publicsafety/dem/Pages/Shelters.aspx

Dade County
https://www8.miamidade.gov/global/emergency/hurricane/home.page

Monroe County
http://www.monroecounty-fl.gov/992/Shelters

For general questions please call our member services at 1-844-243-5187 (TTY use 711)

El plan médico de Medicaid que los niños
y las familias merecen.

Se atienden a los inscritos de todas las edades, no solo a los niños.
Médicos a cargo del cuidado de toda su familia.
Servicio de cuidado al cliente.
Red local de médicos, hospitales y proveedores en su vecindario. No necesita conducir hasta Miami.

Sí.
Miami Children’s Health Plan ahora atenderá
a inscritos de todas las edades, no solo niños.


En el Miami Children’s Health Plan, nos preocupamos por usted. Trabajaremos para crear un camino de cuidado para las familias.
Este camino incluye un fuerte apoyo de la comunidad, acceso a la salud y esperanza de un mañana mejor.

La misma atención médica de alta calidad que usted recibe del Nicklaus Children’s Health System estará disponible para usted.
Un plan de Medicaid enfocado en usted es una misión cercana y querida para nosotros.

En nombre de nuestro equipo, lo invito a unirse a nosotros.


Miami Children’s Health Plan

Red de proveedores

Provider Service Network - PSN (Red de servicios del proveedor)

Patrocinado por el Nicklaus Children’s Health System

Patrocinado por
Nicklaus Children’s Health System

Miembros de todas las edades.

Servicios para las familias
y miembros de todas las edades.

El sur de Florida es nuestro hogar

Comuníquese con nosotros. Nos gustaría saber de usted.


Únase a nosotros en este recorrido. Somos el Plan de Salud para su Familia en la Florida.