Provider Alert
IMPORTANT INFORMATION REGARDING HURRICANE DORIAN
On August 28 2019, Governor Ron DeSantis declared a state of emergency in preparation for Hurricane Dorian. As such, Miami Children’s Health Plan (MCHP) would like to offer important information to our providers.
Provider Assistance
Providers needing assistance should call MCHP’s toll-free number at (844) 243-5187 to reach a Customer Service representative.
For Behavioral Health related issues, please contact Beacon Health Options at (888) 710-2313.
For non-emergency transportation needs, please contact One Call Transportation at (877) 340-9491.
Claims Payment and Authorizations
Providers are reminded to continue to provide critical and medically necessary services to all MCHP members. In those instances where a provider and/or enrollee could not comply with pre-authorization policy requirements because of storm-related impact, MCHP will not deny medically necessary services solely on the basis of not obtaining a prior authorization for participating or non-participating providers.
Submitting Claims
In the event the provider office loses immediate or extended internet connectivity following the storm and is not able to submit claims electronically, provider can submit paper claims directly to MCHP to the address below.
Miami Children’s Health Plan
PO BOX 211241
Eagan, MN 55121
Providers without a Florida Medicaid identification number who rendered services before, during, or after the storm.
All medically necessary services provided under a state of emergency are covered regardless of provider network participation status and/or service.
MCHP requires that non-participating providers follow appropriate credentialing procedures. If a provider is not registered with Florida Medicaid, the provider must cooperate with MCHP to complete the Agency’s provisional (temporary) enrollment application and obtain a Medicaid Identification Number. The process for provisional provider enrollment is located at
http://www.mymedicaid-florida.com.
Member Communication About Hurricane Dorian
Your safety and health are very important to us. Miami Children’s Health Plan wants to make sure you can get your medication refills, find a doctor or hospital, and address any questions you may have before, during, or after Hurricane Dorian.
Medication Refills:
Your pharmacy can give you medication refills even if it is not time to refill during this time. This is to ensure that you have enough medication before, during, and after Hurricane Dorian.
Medical Care:
Our goal is to make sure your care is not interrupted by Hurricane Dorian wherever possible. As such, we will not deny medically necessary services solely on the basis of not obtaining a prior authorization.
Disaster Planning:
It is important that you have a disaster plan. For information about how to make a hurricane disaster plan or where you can get information about hurricane disaster relief organizations, please go to
https://www.floridadisaster.org/
Evacuation Shelter:
Members should listen to local radio and television stations providing information on shelters that are open in their county. Please remember to bring personal items, food, bedding and other items that you may need. For shelter locations in your county, please select your link below.
Indian River County
http://www.irces.com/EM/Index.htm
Okeechobee County
http://www.co.okeechobee.fl.us/departments/emergency-management/okeechobee-county-shelters-300
St. Lucie County
https://www.stlucieco.gov/departments-services/a-z/public-safety
Martin County
https://www.martin.fl.us/hurricane#main-content
Palm Beach County
http://discover.pbcgov.org/publicsafety/dem/Pages/Shelters.aspx
Dade County
https://www8.miamidade.gov/global/emergency/hurricane/home.page
Monroe County
http://www.monroecounty-fl.gov/992/Shelters
For general questions please call our member services at 1-844-243-5187 (TTY use 711)